At WebXpert ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

1. Information We Collect

We collect personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may collect the following types of information:

• Personal Information: Names, email addresses, phone numbers, and business details provided voluntarily via our contact forms or during consultation calls.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails regarding project updates or newsletters (which you can unsubscribe from at any time).

3. Cookies and Web Beacons

Like any other website, WebXpert uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

We use Google Tag Manager and Google Analytics to analyze site traffic. This data is aggregated and anonymized.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

5. Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

6. Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

WebXpert will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your personal Information we may require identification from you before releasing the requested information.

7. Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Email: info@webxpert.com.au
Location: Sydney, Australia

If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.